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We understand that it is hard to estimate the finger size of the love of your life. That is why, EMO is happy to exchange the size of your rings following these conditions:
• The size exchange is within seven (7) days of purchase
• The ring design is the same
• The original Sales Invoice (white copy) is presented
• There are no damages or any engraving to the item
• The exchange of size is done at the branch where you bought your item
If you wish to change the design of your ring, you have to coordinate with our friendly sales staff at the point of sale. Please note that there might be a minimal fee charged for such change of mind.
For other category of items, EMO does not allow a change of mind or any refunds as all sales are final and valid, except for items with factory defects, of which we will be happy to replace the item with any other item of the same value within seven (7) days of purchase and the presentation of the original Sales Invoice.
Thank you for your understanding. Happy shopping!